Our turnkey solutions create lasting customer relationships on a global scale.

Operational Support Services (OSS)

As a complement to our self-perform construction services platform, we also have an in-house team dedicated to Operational Support Services (OSS) or outsourced remote NOC services for national carriers.

Our service is characterized by the following:

  • 365/24/7 Support
  • Site Visit Access and Departure
  • EIM Tickets
  • Health Check Equipment Pre and Post
  • Archive Status and Alarms
  • Event Log Tracking with Timestamp
  • Custom Reporting
  • Daily / Weekly / Monthly Individual Market Report Distribution
  • Database Archive Site Visit History on Demand
  • Advanced Support 2G / 3G / 4G
  • Lock / Unlock
  • Alarm Checks
  • VSWR, RSSI Check
  • Troubleshooting Support
  • Performance Verification (KPI) Support
  • Check Site in the Verification Queue
  • Check 2G / 3G / 4G Stats and Alarms for Initial Check and Follow Up
  • Send Notification / Generate OIT Tickets for Performance or Alarm Related Issues
Custom OSS Solutions

In addition to our standard OSS services, we also have the ability to provide a custom service platform for project-specific initiatives:

  • 2G: SM Harvest/Consolidation, Expansion – Channel Adds, PMAX, MHA…Nokia Settings, Data Fill and ABIS Mapping
  • 3G: 1st, 2nd, 3rd…Carrier Adds, Colt/NSB Integrations, ET-MFX11, ET-MC1, RAX Adds & Hot Swaps, XLMA
  • Generate / Run Script for ET-MFX11
  • Unlock Ports
  • Check Connectivity to SAID & RET Controller
  • Provide Status Logs on Demand to Market Teams
  • T1 Testing: 2G /3G / Other L1 and L2 T1 Testing

Related Services:

Here are a few other services MasTec Network Solutions might be able to help you with: